Warranty and Returns

Warranty

Our KoolGrips pool and spa handrail comfort covers warrants its product to be free from manufacturing defects and workmanship. The covers are warrantied for six months from date of purchase. This includes any unusual cracking, peeling, and tearing due to manufacturing defects. It does not cover any damage caused by abnormal or improper use; using tools to install the cover; neglect of cleaning and maintenance as instructed on the product card; corrosion caused by pool chemicals or any harsh chemicals.

 

TO START A WARRANTY CLAIM:

  1. The customer must contact KoolGrips at 480-483-5416.
  2. You must have a receipt for PROOF OF PURCHASE
  3. Photos of the defective cover
  4. Additionally, you must provide pictures of the defective cover and the 2 WHITE TAGS located on the inside of the cover
  5. Email them to [email protected] for review.
  6. KoolGrips will notify you for more information, and/or approval

KoolGrips does not warrant covers purchased from Amazon.

Returns

There is a 60-day return policy for all unused KoolGrips covers. They must be in the original package with the product information card and in sellable condition. If these requirements are met, we will issue a full refund in the original form of payment. If the item is received after 60 days, we can issue a merchandise credit to your account for future purchases of any of our KoolGrips covers.