Shipping and Handling
We make every attempt to ship your order as soon as we receive it. Most orders are shipped within 6 hours.
We offer the following shipping methods:
Standard UPS Ground
UPS Second Day
UPS Overnite
Fed-X
Customer Specified at their cost or their account
A small handling charge is applied to each order.
Installation
Before installing KoolGrips, Wet the covers in the pool water and wet the rails, this will allow the material to expand, allowing
you to smooth the wrinkles out of the cover as you zip them up for a nice smooth finish. A extra large #10 Zipper has been
used on our product to help with the zipping up of the cover. Its a Tight fit and has to be to produce a semi-non slip surface.
Care and UPF Treatment
Recommended Cleaning and UPF treatment times: Every 4-6 weeks or in hotter weather or heavy use sooner. Clean
soiled covers with a mild soap like DAWN ( NOT DETERGENTS). Remove covers If you wish from rails ( NOT REQUIRED ) WASH
BY HAND (NOT MACHINE WASHABLE) wash in a warm water solution, scrubbing soiled areas. Rinse in cold clean
water and remove excess water by hand. Hang covers up to drip or air dry ( COVERS ARE NOT DRYER SAFE).
Allow to dry completely. Do not apply Harsh Solvent type cleaners or additives like Scotch Guard products to the covers. Apply
or re-apply a new coat of KGS2344UV U-V Block UPF protectant to entire
outside cover area. Allow to dry completely. Wet covers again to install or re-install covers on rails. Disclaimer: Pool chemicals,
detergents, chlorine products, suntan lotions, natural body oils and Ultraviolet light may fad, soil and degrade materials
or create stains not removable.
RETURNS
We aim for complete customer satisfaction. If you are not completely happy with your
purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
Patent Pending
